jillicc Privacy Policy
At jillicc, your privacy is a priority. This Privacy Policy explains exactly what personal information we collect when you use our platform, how that information is used, how it is stored securely, and what rights you have over your own data. It applies to all players accessing jillicc from the Philippines through our website or mobile interface. Please read this policy carefully alongside our Terms and Conditions before using the platform.
1. Information We Collect
When you create and use a jillicc account, we collect several categories of personal information to deliver a safe, smooth, and compliant gaming experience for players across the Philippines. The specific data we gather depends on how you interact with the platform — from first registration through to ongoing gameplay and withdrawal requests.
Account Information: When you register, we collect your full name, date of birth, email address, mobile number, and a secure password. If you proceed to verify your identity for withdrawal purposes, we may also collect a copy of a government-issued ID such as a Philippine passport, driver's license, or SSS/UMID card. This information is used to confirm your eligibility to use the platform and to prevent fraud or underage access.
Device and Browser Data: We automatically collect technical information about the device and browser you use to access jillicc. This includes your IP address, device type (mobile, tablet, or desktop), operating system, browser version, screen resolution, and session timestamps. This data helps us optimise the platform for the Philippine mobile-first audience, detect unusual login activity, and resolve technical issues quickly.
Payment Information: To process deposits and withdrawals in Philippine Peso (PHP), we collect transaction identifiers, payment channel references (such as GCash or Maya reference numbers), deposit amounts, and timestamps. We do not store full card numbers or full e-wallet credentials — payment processing is handled by trusted third-party payment gateways that comply with applicable security standards.
Usage Data: We log how you interact with the platform, including the games you play (slots, live casino, fish games, sports betting), session duration, wagering activity, and feature usage patterns. This data is used in aggregate to improve game recommendations, platform performance, and responsible gaming monitoring tools.
- Full name, date of birth, contact details at registration
- Government-issued ID for identity verification
- Device type, IP address, browser and OS data
- PHP payment channel references and transaction records
- In-platform usage, session, and wagering activity logs
2. How We Use Your Information
jillicc uses the personal data it collects strictly for legitimate purposes related to operating a safe and compliant online gaming platform in the Philippines. We do not use your information for purposes that are inconsistent with what is described in this policy, and we will always notify you of any material change in how your data is processed.
The primary purposes for which we use your information include: verifying your identity and age eligibility before granting full platform access; processing deposits and withdrawals in Philippine Peso through our supported local payment channels; detecting and preventing fraud, account takeovers, bonus abuse, and money laundering; and providing personalised customer support when you submit a query or complaint through the help centre.
We also use aggregated, anonymised usage data to improve the platform experience — for example, to identify which game categories are most popular among Philippine players, to refine our mobile interface, and to monitor platform stability. Where required by Philippine law or a valid legal order, we may use your data to comply with regulatory obligations, respond to law enforcement requests, or report suspicious activity to the relevant authorities. We will never use your personal data to make automated decisions that produce significant legal effects without your knowledge.
- Account verification and age eligibility confirmation
- Processing PHP deposits and withdrawals securely
- Fraud detection, security monitoring, and compliance
- Customer support and dispute resolution
- Platform improvement through anonymised analytics
- Legal and regulatory compliance obligations
3. Cookies and Tracking Technologies
jillicc uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a consistent experience across visits. Cookies are small text files placed on your device when you access our website or mobile interface. They allow us to remember your login session, maintain your preferences, and monitor basic usage patterns for platform improvement purposes.
We use three broad categories of cookies. Essential cookies are strictly necessary for the platform to function — they maintain your authenticated session, preserve your language and display settings, and ensure security features work correctly. These cannot be disabled without disrupting the platform experience. Analytics cookies collect anonymised data about how pages are used, which features are accessed most frequently, and how long sessions typically last; this information is used only to improve jillicc and is never sold or shared with advertisers. Functional cookies remember optional preferences such as game filters or notification settings so you do not have to re-enter them each visit.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may prevent you from logging in or using core platform features. We do not use third-party advertising cookies or cross-site tracking technologies. If you continue to use jillicc after being notified of cookie use, we treat that as acceptance of our cookie practices as described in this section.
4. Data Storage and Security
Your personal data is stored on secure servers with access controls, encryption at rest, and encrypted transmission (TLS/HTTPS) between your device and our platform. jillicc maintains technical and organisational security measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated on a regular basis to reflect evolving security standards.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Account information is typically retained for a minimum of five years following account closure to satisfy Philippine anti-money laundering and record-keeping requirements. Payment transaction records are retained for the period required by applicable law. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Despite our robust security practices, no online platform can guarantee absolute security. If you suspect that your account has been compromised, you should change your password immediately and contact our support team through the help centre inside your logged-in dashboard. In the event of a data breach that is likely to affect your rights or freedoms, jillicc will notify affected users and the relevant authorities in accordance with applicable Philippine data protection regulations.
5. Sharing Data with Third Parties
jillicc does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is only shared with external parties where it is strictly necessary to deliver the services you use, to comply with legal requirements, or to protect the security of the platform and its users.
We work with a limited number of trusted third-party service providers who process data on our behalf under strict contractual obligations. These include Philippine payment processors (such as GCash and Maya partner gateways) who handle PHP transactions, identity verification providers who assist with document checks, and cloud infrastructure providers who host platform data securely. All third-party processors are required to handle your data in accordance with this Privacy Policy and applicable data protection law — they may not use your data for their own commercial purposes.
We may also disclose your information to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a valid court order, a request from the Anti-Money Laundering Council (AMLC), or an investigation into fraudulent activity. In all such cases, we will disclose only the minimum information necessary to satisfy the legal requirement. We will notify you of such disclosure where permitted by law to do so.
- PHP payment processors (GCash, Maya partner gateways)
- Identity verification and KYC service providers
- Secure cloud hosting infrastructure partners
- Law enforcement or regulators when legally required
6. Your Rights Over Your Data
As a jillicc player based in the Philippines, you have specific rights over your personal data under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act 10173). jillicc is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us through the support channel inside your logged-in account dashboard.
Right to Access: You have the right to request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared. We will respond to verified access requests within a reasonable timeframe.
Right to Correction: If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number and email address directly through your account settings. For changes to identity documents or registered name, please contact support with the relevant documentation.
Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the processing is unlawful. Please note that certain data must be retained for legal and regulatory compliance reasons even after an account is closed — in such cases, we will inform you of the data we are required to keep and for how long.
Right to Object: You have the right to object to the processing of your personal data for any purpose that you believe is not justified by legitimate interest or legal obligation. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
- Access — request a copy of your data
- Correction — update inaccurate or incomplete records
- Deletion — request removal of data no longer needed
- Objection — challenge processing you consider unjustified
- Complaint — escalate to the National Privacy Commission (NPC)
7. Protection of Minors
jillicc is an online gaming platform intended strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. The registration process includes an age declaration step, and we reserve the right to request documentary proof of age from any player at any time during their account's lifetime.
If we become aware that a minor has registered an account or provided personal data to the platform without appropriate parental or guardian consent, we will take immediate steps to suspend the account, delete the associated data, and — where relevant — refund any deposits made, subject to verification. Parents or guardians who believe a minor in their care has accessed jillicc should contact our support team immediately through the help centre in the dashboard.
We strongly encourage parents and guardians in the Philippines to make use of parental control tools available on mobile devices and home networks to prevent minors from accessing online gaming platforms. For further guidance on safe and responsible gaming practices, please visit our Responsible Gaming page, which includes resources specifically relevant to the Philippine context.
8. Policy Updates and How to Contact Us
jillicc may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the features and services available on the platform. When we make significant changes, we will notify registered players through the platform's notification system or by posting a prominent update notice on this page. The effective date at the top of the policy will always reflect when the most recent revision was published.
Your continued use of jillicc after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is handled. If you disagree with any update to this policy, you may request account closure, after which we will handle your remaining data in accordance with our retention obligations as described in Section 4.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is processed by jillicc, please reach out to our support team through the help centre available in your logged-in account dashboard. We aim to respond to all privacy-related enquiries promptly and in plain English. You can also find answers to common questions about accounts, payments, and platform policies on our FAQ page.
Our support contact for data privacy matters is: support at jillicc.app. Please include "Privacy Request" in your message subject line, along with your registered account email address, so that our team can locate your records and respond efficiently. All communications are handled confidentially and in compliance with the Data Privacy Act of 2012.